DISTRIBUTOR MANUAL
MAXXIMAXX SDN. BHD.
This Business Manual is distributed to Distributors as advice information. All of the terms
and conditions are designed to improve the Distributor's understanding of operations, while helping
improve his or her ability to do business and develop positive relationships with the company and
consumers.
MAXXIMAXX SDN BHD has created a Business Manual to safeguard and maintain the
Distributor's rights. It is not meant to restrict the Distributor's ability to conduct business. This
guidebook is being disseminated in order to strengthen and sustain ethics and accountability for the
long term benefit. It is anticipated that the Distributor will understand and follow the terms and
conditions put in place for the betterment of the industry.
MAXIMAXX SDN BHD reserves the right to amend these terms and conditions from time to time
without prior notice. Without exception, every registered Distributor is required to conform and
implement.
MAXXIMAXX SDN BHD DISTRIBUTORS CODE OF ETHICS
MAXXIMAXX SDN BHD is a company that values superior service and product quality for
its Distributors and customers. Although distributors are permitted to operate their businesses, all
activities must adhere to the specified norms and regulations. Distributors must maintain high
standards of corporate ethics at all times. As a result, in order to build MAXXIMAXX SDN BHD,
every Distributor must follow the MAXXIMAXX SDN BHD Distributor Code of Ethics.Any
breach of these business ethics will result in the Distributor's membership being terminated.
TO QUALIFY AS A DISTRIBUTOR
1. Applicants must be 18 years of age and above and of sound mind at the date of application are
eligible to be Distributors at MAXXIMAXX SDN. BHD.
2. All candidates must be referred by an existing registered MAXIMAXX SDN BHD Distributor.
3. Each candidate must complete the Distributor Application Form to indicate their acceptance to the
company's terms and conditions.
4. Registration can be conducted at any of the company's authorized stockist.
5. MAXXIMAXX SDN.BHD appointed Distributors may not represent or claim to be the company's
agent or representative.
6. Each application must be accompanied by proof of payment for the purchase of the specific goods.
7. Upon registration, the Distributor will be issued a Distributor Authorization Card.
8. Distributors will also be issued an ID and password in order to carry out business transactions with
the company.
9. Each person is only eligible for one application.
10. The company reserves the right to refuse any distributor's application without giving further details.
Distributor Manual Maxximaxx Sdn. Bhd.
As a Registered distributor of MAXXIMAXX SDN.BHD, I hereby agree
to follow and practice the following ethics:
1. I will abide by all of the rules established for the operation of MAXXIMAXX SDN BHD.
2. I will accurately and correctly present the goods of MAXXIMAXX SDN BHD and will
not make any claims other than those contained in the most recent brochures issued by
MAXXIMAXX SDN BHD.
3. I will accurately and honestly describe the Business Plan, as well as provide a clear and
complete description of the effort required to achieve success. .
4. I will not make false or negative statements or disparage other companies, products, or
distributors for personal gain.
5. I will not participate in any activities that may result in a loss for MAXXIMAXX SDN
BHD or other Distributors.
6. I will not use MAXXIMAXX SDN BHD information, correspondence, meetings,
gatherings, or other MAXXIMAXX SDN BHD sources for other trading benefits.
7. I will fulfill all of my responsibilities as a sponsor and leader in order to help
MAXXIMAXX SDN BHD build a successful business.
8. I will abide by all laws, rules and regulations when conducting the MAXXIMAXX SDN
BHD business.
9. I will respect the secrets and confidentiality of my Distributors and customers.
10. In all of my activities, whether I sell MAXXIMAXX SDN.BHD products or sponsor
someone else, I will act honestly and speak the truth.
11. I will make every effort to ensure that my customers are pleased with MAXXIMAXX
SDN.BHD products and services. And I will respect my customers' and Distributors'
privacy.
12. I will work hard to make MAXXIMAXX SDN.BHD the best it can be. I will not engage
in any activities that will cause MAXXIMAXX SDN.BHD or any MAXXIMAXX SDN
BHD Distributor harm.
13. In conducting my business, I will abide by all laws and regulations, particularly the
Malaysian Direct Selling Act 1993.
14. When conducting my business, I will uphold and follow the Rules of Conduct and Code
of Ethics, as well as all business ethics, following not only what is written but also the
spirit of those rules.
DISTRIBUTOR CARD
1. Following approval of the Distributor application, the company will send a Distributor
Authorization Card with distribution details such as:
i. ID or Username
ii. Full Name
iii. Identification Card No / Passport
iv. Address
Distributor Manual Maxximaxx Sdn. Bhd.
DISTRIBUTOR MEMBERSHIP STATUS
1. Distributor membership status is for life however it requires yearly renewal.
2. The status of distributor can be willed down to heirs.
3. A Distributor may voluntarily terminate his membership by submitting a written letter, but he
may not re-register as a Distributor within 6 month from the date of termination.
4. The Company reserves the right to terminate a Distributor's membership if the Distributor is
found to be in violation of the Direct Selling Act 1993 or to tarnish the company's image in
any way.
5. If the Distributor wishes to re-register, he must do so within one year from the date of
termination.
6. Following the termination of the membership, the Sponsored Distributor will continue to
operate.
7. The membership of a Distributor cannot be transferred, sold or given to any Third Party.
The company reserves the right to reject the application without giving any reason.
CHANGE OF DISTRIBUTOR INFORMATION
1. Distributors who need to update their address or contact information must do so
through the company's website.
2. This is required to ensure that materials sent to him arrive safely at the specified
address.
SPONSORSHIP
1. Distributors are encouraged to sponsor as many new members as the membership
requirements requires.
2. It is not permitted for a Distributor to sponsor a new Distributor from another group.
3. Distributors may not coerce, threaten, persuade , provide false or misleading information in
order to sponsor a new Distributor.
4. A Distributor may choose his sponsor, but a registered Distributor may not change his
sponsor.
TRANSFER OF DISTRIBUTOR MEMBERSHIP
1. When a Distributor dies, the business and any incentives or bonuses earned can be transferred
to the Distributor's heirs under the conditions specified in the Distributor Application Form.
2. If the deceased did not name a beneficiary to inherit his membership, a close family member
may take his place by obtaining approval from the company.
3. A Distributor may cancel his membership with written notice, in which case his group Distributor
status will be transferred to his superior Distributor / sponsor.
Distributor Manual Maxximaxx Sdn. Bhd.
MAXXIMAXX SDN.BHD DISTRIBUTOR RESPONSIBILITIES
1. It is not permitted to sell or promote the Distributor's products or tools for resale at retail
locations such as exhibitions or supermarkets.
2. When selling products, you must provide Customer Receipts that are correctly filled out with
product details.
3. It is necessary to honestly explain the benefits of the company's products and programs.
4. When explaining the company's marketing plan, a Distributor should explain to the prospects
that profits will only be obtained from the continued sale of the product.
5. Distributors should not make statements or admissions that contradicts the information in the
company's brochure. If the Distributor's actions tarnish the company's reputation, he or she
will have to bear the full cost of their actions.
6. As required by the Malaysian Direct Selling Act 1993 and the Ministry of Health Malaysia,
no claims of "specialty medicine" or MAXXIMAXX SDN BHD products may be made. .
7. She or he is not guaranteed any income or success after registering as a Distributor. Hard work
and individual efforts in product sales and member sponsorship lead to success. .
8. Distributors will not be compensated solely on sponsoring other Distributors.
9. The retail price of MAXXIMAXX SDN BHD products has been set by MAXXIMAXX SDN
BHD, and the Distributor is not permitted to raise or lower the price.
10. When selling and promoting the product, distributors must explain how to use or consume the
product and highlight any warnings printed on the product label. .
11. Distributors are not permitted to change or amend any packaging, the Trademark number or
other identification used in connection with MAXXIMAXX SDN BHD products.
12. MAXXIMAXX SDN BHD goods' quality and characteristics must not be misrepresented by
distributors. The description provided must correspond to what is stated on MAXXIMAXX
SDN BHD product labels and product catalogue.
13. The distributor must be held liable for any claims that arise as a result of misleading
information provided to the consumer.
14. When a customer requests the MAXXIMAXX SDN BHD Satisfaction Guarantee, a
Distributor must provide the client with a full refund of the product price or credit for an
exchange of MAXXIMAXX SDN BHD item of the same or similar value. .
15. A Distributor is responsible for recording and filing complaints received from
MAXXIMAXX SDN BHD consumers..
16. Distributors shall notify MAXXIMAXX SDN BHD of any scenario that might jeopardize the
integrity or reputation of MAXXIMAXX SDN BHD or its products..
Distributor Manual Maxximaxx Sdn. Bhd.
TERMINATION OR CANCELLATION OF DISTRIBUTOR RIGHTS.
1. If two Distributors claim to be sponsors of the same new Distributor, the Company will
accept the first application as the sponsor. .
2. Sponsoring the same Distributor and urging another Distributor to re-register is prohibited. If
the circumstance arises, the company will make a choice and take action. The company's
decisions are final.
3. The Company maintains the right to terminate the membership of Distributors who are found
to be in violation of the MAXXIMAXX SDN BHD Business Manual or the MAXXIMAXX
SDN BHD Marketing Manual.
4. MAXIMAXX SDN BHD reserves the right to withhold the Distributor's bonus or incentive
during a suspension period or while the investigation into the offence is underway, or to
terminate the Distributor's membership immediately upon the offence of violating or failing
to comply with any of the Terms and Conditions stipulated in the MAXXIMAXX SDN BHD
Business Manual or MAXXIMAXX SDN BHD Marketing Manual, or for any reason
whatsoever. .
5. If a Distributor is found to be in violation of any rule or for any reason, MAXXIMAXX SDN
BHD reserves the right to refuse the Distributor any bonus or other incentive. .
6. MAXXIMAXX SDN BHD retains the right to take additional action against any Distributor
who violates any of the guidelines. MAXXIMAXX SDN BHD. shall not be held liable for
any measures taken in line with these regulations, such as the suspension or termination of
Distributor membership.
7. Except with the approval of MAXXIMAXX SDN BHD, the distributor shall keep any
information obtained in connection with MAXXIMAXX SDN BHD or the distribution of
MAXXIMAXX SDN BHD goods or information relating to MAXXIMAXX SDN BHD
clients and business matters confidential. This confidentiality requirement will apply even if
your privileges as a Distributor are terminated.
SPONSORS RESPONSIBILITIES
1. Sponsors is not compel their sponsored Distributors to purchase or retain specified items for
a specific reason.
2. A sponsor's responsibility is to collaborate with the Distributor he has sponsored, assisting
them in understanding the industry and providing ongoing assistance.
3. Sponsors are not permitted to use 'coercive,' 'pressure,' or 'deceptive' sales practices, such as
presenting contests, free items, or discounts as incentive schemes to attract other Distributors
into their network..
4. The sponsor must maintain a professional connection with his sponsored Distributors (both
those he has sponsored and those sponsored by his subordinate Distributors), as well as teach
and help them in the development of their business. .
5. The Sponsor shall foster harmony among its network Distributors and shall be responsible
for resolving any concerns, conflicts, or doubts among its network Distributors, as well as
using care and skill in all interactions with its network Distributors.
6. Sponsor will do its best efforts to enhance and expand MAXXIMAXX SDN BHD's
business.
Distributor Manual Maxximaxx Sdn. Bhd.
COMPANY AND DISTRIBUTORS RELATIONSHIP
1. Each Distributor is an independent entrepreneur, and the success or failure of his firm is
entirely reliant on him.
2. The Company and the Distributor are two separate entities who are not bound by an agency
or employee relationship. .
3. Without the company's written consent, the distributor has no authority to bind the company's
name, logo, slogan, brochure, or business mark.
4. Distributors are not employees or agents of the company but are independent Distributors.
5. Distributors do not have exclusive rights to an area and the market is open to all other
Distributors.
6. Distributors should be familiar with direct sales law, particularly the terms of the Direct Sales
Act of 1993.
7. In conformity with taxes legislation, distributors must keep records of their income for tax
purposes.
SALES POLICY AND BUSINESS HOURS
1. When closing sales or conducting business, every Distributor must follow the Direct Selling
Act.
2. Distributors must carry a valid membership card and identity card with them at all times
whether making a sale or negotiating.
3. Daily business hours are 9.00 a.m. to 7:00 p.m.
4. Except with the customer's approval, distributors are not permitted to interrupt clients outside
of daily business hours and public holidays.
5. When marketing or conducting business with the company's products, distributors must be
honest and forthright.
6. Distributors are not authorized to coerce clients to buy the company's products and must
leave the customer's house promptly when told to do so.
7. Distributors must provide a 10-working-day cooling-off period to customers who acquire
products worth more than RM 300.00 using the order form given.
8. For each product transaction, the Distributor must issue a signed receipt that clearly states the
price, quantity, and product purchased, as well as the Distributor's name and code number..
9. The distributor is not authorized to represent the firm in any dealings or transactions..
Distributor Manual Maxximaxx Sdn. Bhd.
PRODUCT LABELS AND PACKAGING
1. Distributors are not allowed to repackage or re-brand any of the company's products.
2. All products of the company should be marketed and sold in their original form and
packaging.
3. If a Distributor fails to comply with these terms, the Company will take disciplinary action
or cancel his or her membership.
PRODUCT PRICE
1. Distributors are not permitted to reduce or increase the prices of MAXXIMAXX SDN BHD
goods in order to boost their own profit or sales volume.
2. All MAXXIMAXX SDN BHD products should be marketed and sold at the company's
specified pricing.
3. Distributors are not permitted to run promotions or special offers on their own unless the firm
has given them prior written consent. .
PRODUCT WARRANTY AND RETURN
1. The firm guarantees high-quality items. If the Distributor or the client finds that the product
purchased is of low quality or has a manufacturing defect, the company will replace it.
2. Products that can but have not been sold (in good shape, clean, and still available in the
company's product range, excluding expired products) may be returned to the Stockist by a
Distributor for product only for replacement and exchange.
3. Damage or contamination caused by expiration, carelessness, or malicious acts are not
covered by the product guarantee. .
4. Customers will be given a 10-day cooling off period for all transactions.
5. Any acquired products can be exchanged if the client can provide a reasonable justification
and return the goods along with the customer's receipt or cash bill.
BONUS PAYMENT
1. Bonuses can only be earned based on a Distributor's retail sales and the total retail sales of
Distributors sponsored by him. .
2. MAXXIMAXX SDN BHD will pay the Distributor incentive once the Stockist has submitted
the purchase report.
3. Based on evidence of purchase and payment, the bonus will be paid at the given time.
4. If there is an error in the bonus statement, the Distributor should inform the company within
10 working days of receipt.
5. Written applications and complaints should be made to the firm for this reason. Otherwise, the
bonus count is final..
6. After the deadline, the firm will not be liable or entertain any objections.
Distributor Manual Maxximaxx Sdn. Bhd.